VIDEO Punchline Talks: Mark Blake, Mark Blake Hair Salons
In the week many of us have rushed to reopened hairdressers, one of the leading figures in hairdressing in Gloucestershire - and beyond - is in the Punchline Talks hot seat.
Mark Blake, who runs three hair salons across the county, chats to Punchline-Gloucester.com editor Mark Owen about reopening, operating throughout the pandemic and post-lockdown styles.
He also discusses opening a branch just before lockdown, taking the salon experience to another level, seeking "customer delight" above customer service, being on duty seven days a week, training staff during lockdown, managing standards, providing a unique selling point and dealing with evolving customer expectations.
And he explains about his other role as a leading trichologist in Harley Street, the effects of diet on hair, dealing with celebrities, keeping a singing superstar's hair looking good during a concert and the future of hairdressers on the high street .
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