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Gloucestershire Business News

Tewkesbury among 82 HSBC branch closures

The Tewkesbury branch of HSBC will close at the end of July as part of the bank's plans to restructure its network of outlets.

The High Street bank is due to shut on July 30 as part of 82 closures across the country in the next eight months.

It takes the total of HSBC closures to 511 as part of the changes set out last year with the introduction of four new types of branches - full service, cash service, countless digital services and pop-up branches.

HSBC UK head of network Jackie Uhi said: "We know there will always be a need for face-to-face customer support and the evolution of our branches very much takes that into account.

"In recent years we have introduced more digital options to make our customers' lives easier - depositing cheques or putting a temporary block on a card, for example - and we know that customers are becoming more comfortable primarily using online and mobile banking to take control of their finances, turning to other channels for very particular interactions.

"Giving more and better options to enable customers to manage their finances, including self service, has uncovered a latent demand."

The number of customers has fallen by a third in the last five years with 90 per cent of customer contact over the phone or online.

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