Skip navigation

Gloucestershire Business News

Cirencester based company launches iReceptionist

Digital patient flow specialist, Intouch with Health, has launched a new receptionist solution that allows hospital patients to contact a centralised reception team from multiple fixed and mobile locations across an NHS trust.

The innovation from the Cirencester-based firm, which employs 40 people, does this by utilising the patients' own smartphone as well as the hospital self-check-in kiosks.

Patients can access iReceptionist either by using Intouch's self-check-in kiosks, within the hospital, to speak directly to a central reception team via a hi-resolution video call or by using a smartphone app. Access to the service is also available for hospital visitors.

Commenting on the launch of iReceptionist, Mike Sanders, chief executive officer at Intouch with Health, said: "iReceptionist allows trusts to extend their reception service across their entire estate while only needing to have staff at one location.

"Using iReceptionist's live dashboard, the reception team can easily see when a new patient arrives, their location if they are using a kiosk, and how long the patient has been waiting.

"The reception team can then provide remote support to help patients with queries like locating a clinic, helping a relative or visitor to find a patient who is in hospital, aiding the patient or visitor infinding their way around the building or simply helping patients who are completing a self-check-in using the kiosk."

Mr Sanders added: "Working with our partners at Kingdom Technology, we have created a solution to enable a single reception team to support every visitor and patient across every hospital within a single trust, anywhere at any time.

"Managers can also access iReceptionist's analytics and reports to spot patient query trends, and analyse the service performance, thus supporting continuous improvement processes."

Related Articles

EXCLUSIVE: Gigantic business park green lit next to M5 J12 Image

EXCLUSIVE: Gigantic business park green lit next to M5 J12

A developer has been given the nod to build four logistics warehouses next to the county's incinerator

All eyes on Gloucester as Channel 4 News hosts key debate Image

All eyes on Gloucester as Channel 4 News hosts key debate

Bellwether city was national focus for seismic election year.

EXCLUSIVE: Gloucester Quays bosses respond to sale rumours Image

EXCLUSIVE: Gloucester Quays bosses respond to sale rumours

Peel Retail & Leisure has commented on reports it was preparing to sell the asset for £85m

Woman arrested following suspected stabbing in Gloucester Image

Woman arrested following suspected stabbing in Gloucester

A man was taken to hospital with serious injuries

Copyright 2024 Moose Partnership Ltd. All rights reserved. Reproduction of any content is strictly forbidden without prior permission.