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Gloucestershire Business News

Housebuilder appoints head of customer care

Claire Fairchild has been appointed as head of customer care at Newland Homes, the privately owned housebuilder based in Gloucestershire.

This is a newly created position for the company, as part of its drive to put the customer firmly at the centre of everything it does.

Ms Fairchild is said to have an extensive background in customer care, having previously held similar roles at Crest Nicholson and Cala Group, as well as helping to establish a research agency which investigated customer experience post completion for more than 100 UK-based regional housebuilders.

She takes the reins of Newland Homes' existing customer care team and hopes to empower them in their roles by introducing new data management systems, additional quality control checks and an expanded training programme.

She said: "It's clear that everyone at Newland Homes is working together to achieve a common goal and wants to do their best by their customers, staff and contractors.

"It's a supportive working environment where you're entrusted to make things happen and to deliver the company's considerate, conscientious and crafted motto that they take great pride in. I see my new role as bringing out the best in everyone, in order to deliver a professional service throughout the full customer journey."

Ms Fairchild will report to Ian Hughes, associate construction director at Newland Homes.

He said: "Claire will be a great asset to the Newland Homes team. She has extensive technical knowledge to help fully understand and resolve any purchaser questions, plus she is utterly client-focused and will go the extra mile to ensure the customer is placed at the heart of everything we do."

Newland Homes is a climate considerate housebuilder, established in 1991. The company has developments underway in Tickenham and Claverham in North Somerset, Chapmanslade, Semington, Malmesbury and Westbury in Wiltshire, and Leckhampton in Gloucestershire.

Last year, Newland Homes introduced its pioneering zero carbon homes, which use renewable technologies for heat and power, at Tickenham, Semington and Chapmanslade. All upcoming developments will provide zero carbon homes.

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