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Gloucestershire Business News

Gloucester planning site finally back online after 2021 cyber attack

Nine months on from a cyber attack which affected many of Gloucester City Council's online services, the authority's planning portal has now been restored.

The council's services were the target of an attack in December 2021, after malware was sent to a council member via email.

At the time, Gloucester City Council's housing benefits, house sales, council tax support and planning application online portals were all affected.

But now the council has announced that planning applicants can now follow the progress of their planning applications online after a key part of it's planning system was restored.

People can now find out progress updates for any newly submitted applications and view historic planning applications details online.

The council said further adjustments have yet to be made to the system however, and residents should continue to submit any comments by email.

Currently users are unable to view associated documents for applications made before January 2022, which the council is working hard to address as a priority.

Applications submitted between January 2022 and now, will continue to be available on the council website.

Gloucester City Council has already spent an estimated £650,000 for the recovery work in the wake of the cyber attack, and is said to have been working with the National Crime Agency and the National Cyber Security Centre to get to the bottom of the attack.

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