Waitrose rolls out drive-through order collection service
By Matt Hall | 5th August 2020
The supermarket has began opening drive-through online order collection points across many of its stores, which will enable shoppers to collect items without entering the store.
A trial drive-through opened at its Cheltenham store in March and the roll-out continues with stores in Southend, Salisbury, Wolverhampton and Lincoln now following.
An estimated 70 Waitrose stores will eventually offer the new facility to customers, as reported by The Grocer.
The service offers customers the opportunity to park in a designated space, then be greeted by a member of staff and their shopping ready for collection.
A spokesperson from Waitrose told The Grocer: "We continue to adapt to the changes we have seen since lockdown and explore new ways to ensure we are doing all we can to protect the health and wellbeing of our customers and partners.
"We have seen a great response to the social distancing measures we have in place, and drive-throughs mean thousands of customers who simply want to collect their shopping can do so quickly and safely."
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