Skip navigation

Gloucestershire Business News

Huge loss blamed on IT meltdown

TSB has blamed last year's IT meltdown for a pre-tax loss of £105.4m in 2018.

The bank, which has branches across the county, said the failed migration of 1.3 billion customer records to a new IT system led to £330.2m in costs in the year to 31st December, as reported by Sky.

The problems led to further costs associated with customer compensation, additional resources to secure the system as well as fraud for the losses.

Up to 1.9 million digital and mobile banking customers were left unable to access their accounts in April last year, after the migration of data from TSB's former owner Lloyds Bank's IT system, to a new one managed by the bank's Spanish owner, Sabadell, went wrong.

Disruptions to bank account access carried on for several months and led to 80,000 customers moving away from TSB in 2018.

TSB has since recovered £153m from IT provider Sabis.

Chief executive Paul Pester resigned in September last year, as a result of the disruption. He will be related by Debbie Crosbie in the spring.

Related Articles

VIDEO: Last piece of Gloucester Quays for sale Image

VIDEO: Last piece of Gloucester Quays for sale

Gloucester-based Numold is to sell its canalside property in the middle of Gloucester Quays after 30 years.

GE Aerospace sees orders and profits soar Image

GE Aerospace sees orders and profits soar

GE Aerospace has raised its full-year profit guidance after releasing its first quarter financial results.

Auction: 11 retail units for sale in Cheltenham Image

Auction: 11 retail units for sale in Cheltenham

Winchcombe Street shops go under the hammer.

Decathlon extends sustainable sport gear scheme Image

Decathlon extends sustainable sport gear scheme

Sports retailer, Decathlon, has expanded its sports gear buyback scheme.

Copyright 2024 Moose Partnership Ltd. All rights reserved. Reproduction of any content is strictly forbidden without prior permission.