Council puts customers first with new online system
By Sarah Wood | 27th August 2020
Tewkesbury Borough Council is set to transform the way it interacts with its customers online, after signing up with new digital platform, Liberty Create.
The council has been searching for the right digital platform for some time. It was looking for something that would make customers' lives easier, simplify the processes behind its services and save money.
Customers can already interact with the council online for services including reporting a missed bin, signing up for garden waste services, paying council tax or making a complaint about noise.
But now Tewkesbury has joined forces with Netcall's Liberty Create platform to increase and improve the range of online services on offer. The flexible new platform will allow the council to provide automated service communications to residents quickly.
The first phase of the project will be to redesign and transfer the current online services, and then to add bulky collections and paperless council tax billing within the first year.
Cllr Mike Dean, lead member for customer focus, Tewkesbury Borough Council, said: "This is a really exciting step forward, and one which will have a really positive impact on our customers' experience with us. Fewer people are engaging with us over the phone or in person, so investing in our online services makes sense.
"Liberty Create will allow us to offer residents a much slicker, faster and improved online experience - and our online services will be customer focused; it's not about what works for the council, but what works for our residents and businesses."
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