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Gloucestershire Business News

Council to speak to all of district’s vulnerable

Every one of Stroud District's most in-need residents will be called by specially-trained council workers, to ensure that everybody who needs help during the coronavirus pandemic gets it.

Staff from other council services have been drafted in to Stroud District Council's new Community Response Cell to make calls to around 11,000 people identified as vulnerable.

Those residents are being connected with the services they may need, including help with shopping and medicine, and health and social care.

The Community Response Cell has called on the skills of staff from across the council who are experienced in helping members of the public. Most of them are working from home, in accordance with government guidance.

Cllr Doina Cornell, SDC leader, said: "We have said from the start of this very difficult period that no-one will be left behind, which is why we have put experienced call handlers in place.

"We are making several hundred of these calls every day, but it's the quality of them which counts - we want to make sure no-one is overlooked."

If calls to a vulnerable person go unanswered, one of the team will make a personal visit to their door, observing spacing requirements, to check the resident has all the information they need to get help from their local support group.

To protect people from fraudsters, the council workers will not ask for any personal details or bank details, nor take any payments when they call. They will simply check that residents are well and get help and support for them if they need it.

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