Post Office to handle deliveries for courier
By Richard Wright | 18th August 2021
In a break with a 360-year history, the Post Office is to handle parcels from another delivery service.
A new deal between the Post Office and courier firm DPD will see its parcels delivered directly to branches, providing a convenient location for people to collect their purchases.
The 'Click and Collect' service will initially be available at around 250 Post Offices this month before rolling out to about 1,500 branches across the UK ahead of the peak Christmas period.
Customers making a purchase online will have the option to choose their local Post Office as the collection point for their parcels. DPD will deliver parcels directly to the Post Office and the Postmaster will process customer collections at the counter.
The Post Office is the UK's largest retail network with 11,500 branches. Previously it only had an agreement with Royal Mail Group for parcel collections directly at its branches.
The partnership with DPD is designed to help keep Post Offices sustainable.
Nick Read, chief executive at the Post Office, said: "Combining the biggest physical retail network with one of the Europe's best-known logistical carriers provides greater customer convenience, footfall for Postmasters and helps people back to the High Street as Covid-19 restrictions ease.
"I'm delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable Postmaster and located moments from where they live."
Elaine Kerr, DPD CEO, said: "This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever.
"It is great news for DPD parcel customers and for Post Office branches too. Our aim is always to get parcels delivered safely, on time and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and on those occasions when we can't leave a parcel safely."
The partnership between Post Office and DPD it's argued will play an important role in cities and towns across the UK in reducing the environmental impact of vans making multiple stops to drop off parcels. It will also encourage people to return to their local high street.
DPD conducted its own review of the last mile delivery and the impact of Click and Collect on the environment. Their studies have established that there is a reduction of, on average, 63% of Greenhouse Gases (GHG) in the last mile delivery when using the DPD Pickup network.
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