Pets at Home moves into dog walking business
By Sarah Wood | 17th July 2019
The UK's biggest pet retailer has taken a stake in the dog-walking and pet-sitting service Tailster.com.
Tailster connects customers with a network of 26,000 self-employed pet carers across the UK through an app that provides GPS tracking of dog walks, real time photos and free insurance, as reported by The Guardian.
Pets at Home, which has stores in Gloucester, Cheltenham and Cirencester, will offer Tailster's services to its 4.4 million loyalty scheme members. It is all part of its bid to fight off competition from online competitors, including Amazon, by increasing its revenue from services rather than products. Currently revenue from services stands at about a third, and it aims to increase this to half.
Spending on services like dog-walking is on the up, with millennials in particular willing to splash the cash on their pets. Services are already a core part of the Pets at Home business, with 300 in-store grooming salons, as well as vet practices in many of its stores.
Pets at Home took a hit last year, as it bought back vet practices which had been run as joint businesses.
Pets at Home said the investment in Tailster was good for both businesses, and particularly good for owners looking for someone they can trust to care for their beloved pet.
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