Online Gloucestershire business beds in after lockdown success
By Rob Freeman | 13th November 2020
An online bedding and homeware business run from the owner's home saw sales more than treble during the first period of lockdown.
And owner Lewis Lawson, from Uley, near Dursley, said P&B Home needed a new quicker delivery system to cope with demand.
The 31-year-old started the business at the start of 2019 with a range of novelty and animal-inspired bedding.
That has expanded to stylish bedding and homewares including throws, cushions and sheets which saw sales rise by 233 per cent year on year between the start of lockdown in March and the end of May.
Mr Lawson said: "At first I was concerned that lockdown would negatively affect sales as everything was so uncertain at that time. I thought consumer behaviour would change completely but it was quite a pleasant surprise."
The rise in sales did prompt a change from suppliers sending directly to the customer, which was taking an average of seven working days, switching to using a warehouse in Milton Keynes.
"The suppliers couldn't keep up with the demand so I had to find a better solution with a much faster delivery time so that customers could receive their order quickly within two-three working days or even next day delivery," he said.
"Since making the change to fulfil all orders from our warehouse in Milton Keynes with our own stock, our customer satisfaction has skyrocketed."
Mr Lawson started in business while still in school with a website promoting unsigned bands and artists. After university, he pursued a career in digital marketing.
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