Marks & Spencer to launch same-day clothing deliveries
By Matt Hall | 26th July 2021
In a UK first for big retailers, Marks & Spencer has revealed plans to launch same-day and half-day nationwide clothing deliveries to challenge rivals Asos and Next.
Chief executive Steve Rowe told The Times that the new service would mean customers could order products like school uniform and formal evening attire online for last-minute delivery.
As part of the announcement, the firm said it would close 100 of its 1,000 stores, as it moves high street shops struggling due to lockdown measures and the growth of the internet to retail parks.
Mr Rowe said that offering faster and more convenient delivery methods would show how traditional 'bricks and mortar' stores could use their sites as an advantage in online shopping.
He added: "People think of the store portfolio as being an albatross around our neck but I don't think it is, I think we are going to have a multichannel proposition so we can be where our customers want and they can choose how quickly they want it".
Marks & Spencer currently has 254 sites that sell both food and clothing including those in Gloucester and Cheltenham, but said it hopes to reduce this to around 180 over the next 10 years and aims to replace some with food-only or clothing and home stores.
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