John Lewis and Waitrose set out ambitious plan for the future
By Sarah Wood | 16th October 2020
Waitrose and John Lewis have unveiled new plans to support customers, partners and the community in the coming years.
Waitrose, which has stores in Cirencester, Stroud and Cheltenham, and John Lewis, which has a store in Cheltenham, are focusing on a number of key areas in their plan, including increasing digital and improving sustainability.
Waitrose is set to grow delivery capacity beyond 250,000 orders per week, up from 55,000 before the pandemic, to give customers greater convenience. It will save 25 per cent of delivery slots for vulnerable people. It also plans to extend its partnership with Deliveroo, which delivers shopping in 30 minutes, to more areas.
John Lewis aims to become a 60-70 per cent online retailer by 2025. As shopping habits evolve, it will bring expert partners (staff) and products into customers' homes through an app, giving access not just to products, but to services like personal styling and home design.
The partnership has committed to be net zero carbon by 2035 and to only source from net zero carbon farms by the same date. It is committed to halve food waste in both its own operations and its supply chain by 2030.
John Lewis will work to ensure its products will last longer and all product categories will have a 'buy back' or 'take back' solution by 2025; with all key raw materials in own-brand products sourced from sustainable or recycled sources by the same date.
The partnership has also made a commitment to recruit people from the care system and to pay the voluntary Real Living Wage when it hits profits of over £200 million.
Sharon White, Chairman of the John Lewis Partnership, said: "We've seen five years of change in the past five months and Waitrose and John Lewis have responded with great agility. Our plan means the John Lewis Partnership will thrive for the next century, as it has the last.
"We're adapting successfully to how customers want to shop today, while showing the partnership is improving lives and building a more sustainable future. We'll share our success with our customers, partners - who own the business - and our communities."
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