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Gloucestershire Business News

Green energy company tops poll again

A Gloucestershire company has been rated the best for customer service in a new survey.

Ecotricity continues to have the best customer service in the energy industry, according to the latest ratings from the Citizens Advice.

The Stroud-based company received five stars in four out of five categories - ease of contact, ease of switching, bill clarity and switch guarantee - and improved its already table-topping rating from 4.15 to 4.4 out of five.

Ecotricity founder Dale Vince (pictured) said: "We put lots of effort into making our customer service the very best, and these independent numbers show how it's continuing to improve as we develop our digital presence - the app, online services and social media.

"We're constantly looking to evolve and improve the experience people get from Ecotricity.

"For a long time, we've heard that people wanted to compare energy businesses on more than just price.

"To them, greenness and customer service are really important factors in their decision making process.

"You will see greenness and customer service going hand-in-hand, as both are the result of an approach that's driven by ethics, not the bottom line.

"With the government complete ditching the green agenda and resorting to fracking, we've seen thousands of people switching to green energy as a way to vote with their energy bills."

The Citizens Advice ratings online tool, which launched earlier this year, allows people to compare energy companies' customer service, based on complaints handling, ease of contact, bill clarity and switching.

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