Gloucester Services owners top satisfaction poll
By Rob Freeman | 1st July 2020
The owners of Gloucester Services have been named as the joint best motorway service operators in the country.
Westmorland, which operates the M5 services along with three others across the country, topped the Transport Focus survey of almost 10,000 customers at all 112 sites in England before coronavirus restrictions were introduced.
Customer satisfaction for Westmorland services was 97 per cent, tied with the six sites operated by Extra.
Westmorland has the most responses of very satisfied with 87 per cent.
Gloucester Services, which reopens fully on July 4, tweeted: "We are thrilled to be joint top of the leaderboard in a survey of England's favourite motorway services operators."
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