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Gloucestershire Business News

'Get a refund' if you don't want to travel

A Gloucestershire travel agent is reminding holidaymakers they have the right to a refund under the government's Covid credit note scheme if they don't want to book another vacation.

The UK Civil Aviation Authority is today urging people to redeem £130 million worth of outstanding credit notes issued because cancellations during the crisis.

But Wendy Walker, director of Wotton Travel, said: "As there will no doubt be a surge of travellers trying to get their money back, I'm pretty sure that a lot of the tour operators will be pushing for them to book new holidays rather than giving them money back, however, it is the travellers right to get a refund if that's what they want."

She said that all of her clients had now used their credit notes toward a new holiday, or they have managed to get a refund for them.

In July 2020, the ATOL scheme announced that consumers who accepted refund credit notes for cancelled ATOL protected holidays would continue to be covered by the ATOL scheme. This protection applied to refund credit notes issued from 10th March 2020.

But from midnight on 19th December 2021, ATOL holders will no longer be able to issue ATOL protected refund credit notes for Covid cancelled holidays.

Michael Budge, Head of ATOL at the UK Civil Aviation Authority, said: "With over £130m of ATOL refund credit notes yet to be redeemed, and international travel opening up again, we want to remind consumers to redeem any unused credits to make sure they do not lose out.

"Refund credit notes have been a fantastic tool to reassure consumers and support the industry. The decision to end the scheme reflects the changing of international travel restrictions with significantly increased demand from consumers over recent months due to the opening up of more destinations."

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