Ecotricity’s chargers prop up the rankings
By Sarah Wood | 7th January 2021
An electric vehicle charging point network run by Ecotricity was ranked 15th out of 15 in an annual survey of electric vehicle users.
The Stroud company, run by Forest Green Rovers chairman Dale Vince, operates the Electric Highway network of chargers.
Zap-Map's annual electric vehicle (EV) charging network satisfaction ranking placed Tesla in the top spot, as reported by Current News.
Complaints about Electric Highway from the survey of 1,500 Zap-Map users include that the chargers are old, poorly maintained and frequently out of service. The amenities surrounding most Electric Highway chargers, however, were praised, with the chargers mainly located at motorway service stations.
Mr Vince defended the Electric Highway user experience, stating that as the survey comes from a very small group of EV drivers, it isn't representative. He said that the Electric Highway is the country's most used charging network, so when problems occur with the chargers "they are felt more acutely".
Tesla was praised for its "seamless" charging experience, with no need for payment cards, as well as payment being automatic and there being free charging for many early adopters.
Second place in the ranking was Instavolt, its third year in the spot thanks to its reliability and contactless payment, according to the Zap-Map survey.
Copyright 2021 Moose Partnership Ltd. All rights reserved. Reproduction of any content is strictly forbidden without prior permission.