Ecclesiastical strengthens grip on top spot
By Rob Freeman | 21st October 2020
Ecclesiastical Insurance has retained top spot in a table rating the UK's most trusted him insurance provider - for the 12th time.
The Gloucester insurer has topped the Fairer Finance Home Insurance table which asked customers to rate firms on happiness and trust.
Independent consumer group Fairer Finance also uses records from the Financial Ombudsman Service to assess complaints handling, together with mystery shoppers and reviewing policy documents.
Ecclesiastical saw its overall customer experience score rise by 1.72 per cent to 85.63 per cent, 12 per cent higher than nearest challengers Nationwide.
It was also rated the most trusted insurer with a rating of 88.47 per cent - 17 per higher than NFU Mutual.
Ecclesiastical group chief executive Mark Hews said: "I am delighted that Ecclesiastical has again been voted into first place in the Fairer Finance league table for home insurance for a sixth year.
"We are absolutely committed to being the most trusted financial services group in all our markets, so it is wonderful to hear that we have the happiest customers who believe that they can trust us to do the right thing.
"As a charity owned financial services group our purpose is to contribute to the greater good of society, and we will continue to maintain our support for charitable causes while delivering a high quality of service for our customers."
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