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Gloucestershire Business News

Click & collect heading for £10 billion

The UK click-and-collect market is expected to grow to almost £10 billion by the year 2023, according to the latest research.

Analytics firm GlobalData has predicted that click-and-collect is set to rise 45.8 per cent over the next five years to reach £9.8 billion, as reported by Retail Gazette.

After that, the growth is expected to decline as retailers continue to improve services like home delivery.

The report found that clothing and footwear is by far the most popular sector in the click-and-collect market, making up 59.9 per cent of spend in 2018.

While click-and-collect continues to grow rapidly, the report found that customers were still more satisfied with home delivery - with 79.9 per cent happy with click-and-collect services last year, compared to 89.5 per cent for home delivery.

Next, which has stores in Cheltenham and Gloucester, is one of many multichannel retailers highlighted as having a click-and-collect service to rival the speed and cost of home delivery.

The report found that 39.2 per cent customers bought an additional item while collecting their last order, emphasising the growing importance of click-and-collect to retailers.

But store closures and retailers' delivery saver schemes will both put pressure on click-and-collect.

Punchline said: "Click-and-collect sums up how online shopping and the high street can work together effectively. The ease of click-and-collect makes a customer likely to choose one retailer over another, with the added advantage that a third of shoppers will buy an additional item while they are there. But for it to keep working in future, we all need to keep shopping on our high streets."

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