Bank scam victims shouldn't get the blame
By Sarah Wood | 22nd August 2018
Banks have been told that is is unfair to blame customers for money lost through a scam.
Last year, customers transferred nearly £240m to fraudsters, with only a quarter refunded by financial firms, as reported by the BBC.
The Financial Ombudsman service said the increasingly sophisticated methods used by fraudsters meant it was wrong to assume losses were due to customer carelessness.
The service, which resolves customer disputes, said victims who lost money had a good chance of being reimbursed.
It also said that, when a customer has fallen for a scam, both the customer and the bank will usually deny doing anything wrong.
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